Shipping policy

Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • In rare cases of high order volume, processing may take slightly longer, but you will be notified immediately if delays are expected.

Shipping Rates & Estimates

We currently ship exclusively within the United States. Shipping charges for your order will be calculated and displayed at checkout.

Please note that delivery times are estimates and may vary depending on your location and the carrier and may be subject to change.

Shipping Restrictions

We currently ship exclusively within the United States, with the exception of the following locations (including but not limited to):

  • Alaska

  • American Samoa

  • Federated States of Micronesia

  • Guam

  • Hawaii

  • Marshall Islands

  • Northern Mariana Islands

  • Palau

  • Puerto Rico

  • U.S. Virgin Islands

  • Armed Forces Americas

  • Armed Forces Europe

  • Armed Forces Pacific

  • P.O. Boxes

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.

Lost, Stolen, or Damaged Packages

  • AP Diamonds is not responsible for packages lost, stolen, or damaged after confirmed delivery by the carrier.

  • If your package arrives damaged or incorrect, please contact us immediately at shopapdiamonds@gmail.com so we can evaluate and resolve the issue.

  • Claims for damaged or missing items must be reported within 7 business days of delivery.

Sales Tax

As a Florida-based business, sales tax is applied to orders shipped within Florida in accordance with state law. Orders shipped outside Florida may be subject to other state sales taxes at checkout.

Signature Required for All Shipments

To ensure the highest level of security, an adult signature is required upon delivery for all orders. This policy applies regardless of any prior delivery authorizations you may have arranged with the courier.

Returns & Return Shipping

  • We offer a 30-day return policy on all eligible items.

  • Return shipping is always free for approved returns.

  • To start a return, please contact us at shopapdiamonds@gmail.com. Items returned without prior authorization will not be accepted.

  • Please review our Return Policy for all necessary information.

Questions

If you have any questions regarding shipping, please contact us at:
📧 shopapdiamonds@gmail.com